01Who we are
This policy describes how Love Himalaya Journey Pvt. Ltd. handles personal information when you use lovehimalayajourney.com or book a trek with us. We are based in Kwabahal, Thamel Marg, Kathmandu 44600, Nepal.
02Data we collect
We group personal data by the job it does. The category determines why we process it and how long we keep it.
Full legal name, date of birth, nationality, passport number, and passport expiry. Required for trekking permits.
Email, phone, emergency contact, and home address where needed for insurance or refunds.
Dietary needs, declared medical conditions, insurance details, and altitude monitoring readings logged on the trail.
Invoice numbers and payment timestamps. Stripe handles all payment data; we do not store card numbers.
IP address, device class, browser type, and pages visited in aggregate analytics. See our Cookie Policy.
Newsletter subscription and content preferences, only if you opt in. If you accept marketing cookies, the pages you visited on this site, shared with Meta for advertising.
We do not collect biometric data, location tracking outside trek logistics, or personal data about anyone other than you and the emergency contact you nominate.
03How we use it
To run the trek
Identity, contact, trek, and medical data let us process permits, book lodges, assign guides, manage altitude monitoring, and coordinate emergency response if needed.
To take payment
Transaction data lets us invoice, reconcile, and report financial activity. The legal basis is the contract you enter when you book.
To improve the website
Technical data tells us which pages people read and where they leave. If you accept analytics cookies, this includes recordings of how a visit moves through the site, with anything typed into forms masked. We use this to fix pages, not to profile you.
To show our ads to past visitors
Only if you accept marketing cookies, the Meta Pixel tells Meta which of our pages you visited, so our Instagram and Facebook ads can reach people who already know us, and so we can see which ads lead to inquiries. We never send Meta your name, email, phone number or anything typed into a form. You can withdraw this at any time in the Cookie Policy.
04Where it is stored
| Vendor | Role | Data category |
|---|---|---|
| Sanity | CMS and inquiry records | Contact, operational |
| Stripe | Invoices and payments | Financial |
| Vercel | Website hosting and analytics | Technical |
| Analytics and Tag Manager | Technical | |
| Meta | Advertising measurement and audiences, after marketing consent | Technical |
| Microsoft Clarity | Heatmaps and masked session recordings, after analytics consent | Technical |
| Email provider | Client communication | Contact, optional marketing |
06How long we keep it
Booking, invoice, and operational records are kept for the period required for accounting, tax, and operational safety review. Newsletter data is kept until you unsubscribe. Inquiry data that does not become a booking is periodically removed.
07Your rights
08Contact
Questions about privacy go to privacy@lovehimalayajourney.com.